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How We Handle Your Privacy

Your account information and payment activity — including transactions through bKash, Nagad, and Rocket — are handled with clear rules about what we collect, why we collect it, and how long we keep it.

Account DataPayment PrivacyYour RightsCookie UseContact Us
fb8 How We Handle Your Privacy
PRIVACY CONTACT PATHS

Reach Us About Your Data

Team online

Live Chat

Start a live chat session from your account dashboard to raise a data access or correction request. Our team handles privacy queries directly through this channel.

Email Support

Send your privacy request to our support email. Include your registered account details so we can locate your records and respond without delay.

Account Help Centre

The Help Centre inside your account covers data deletion requests, cookie preferences, and how to update personal details tied to your bKash or Nagad wallet.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Account Security

Your account is protected with SSL encryption and OTP verification on login. Suspicious access attempts trigger an automatic lock and a notification to your registered contact.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences from the settings panel in your account.

Data Retention

Active account data is kept for the life of your account. After closure, we retain records only as long as required by applicable legal obligations, then delete them from our systems.

Your Rights

You can request access to your personal data, ask us to correct errors, or request deletion where permitted by law. Submit requests through live chat or email and we will respond promptly.

Common Questions About Your Privacy

Here are the questions we hear most often about how fb8 handles personal data, payment records, and account information. If your question is not covered here, reach out through live chat.

We collect your name, contact details, and the information needed to verify your identity. We also record transaction references from bKash, Nagad, or Rocket deposits and withdrawals, plus device and session data for security purposes.

No. Payments go through your wallet app's own flow. We record the transaction reference and amount for your account history, but your wallet PIN and full credentials are never stored on our side.

Yes. Contact our support team via live chat or email with your registered account details. We will locate your records and provide a copy, subject to applicable law in your region.

We keep records for the period required by applicable legal obligations after account closure. Once that period ends, your data is deleted from our systems. The exact duration depends on local regulatory requirements.

We share data only with payment processors, fraud-prevention services, and regulatory bodies where required by law. We do not sell your personal data. Sharing is limited to what is necessary to operate your account securely.

Log in and visit the account settings page to update contact details. For corrections to identity documents or payment records, contact support through live chat or email and our team will assist you directly.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.