Reference

Terms That Govern Your fb8 Account

These terms set out what you agree to when you open and use an fb8 account — covering deposits via bKash, Nagad and Rocket, how withdrawals are processed, and what we expect from you.

Account eligibilitybKash, Nagad, Rocket paymentsWithdrawal conditionsAccount securityApplicable law
fb8 Terms That Govern Your fb8 Account
CONTACT PATHS

Reach Us About Your Terms Query

If any part of these terms is unclear, or you need to raise a dispute about a transaction made via bKash, Nagad or Rocket, our support team handles account and policy questions directly. Reach out through any of the channels below.

Live Chat Open the chat widget from any page on fb8. Our team handles account, payment and terms queries and will escalate anything that needs a formal review.
Email Support Send your query to our support address for written records of your request. Useful for disputes, account closures or formal terms-related correspondence.
Help Centre Our help centre covers common questions about account rules, wallet verification and what happens when a bKash or Nagad transfer needs manual review.
HOW WE OPERATE

How fb8 Handles Your Account and Data

We keep your account data secure and only use it to operate your account, process payments through bKash, Nagad or Rocket, and meet our legal obligations. Here is how we approach the four areas that matter most.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. We never ask for your wallet PIN — any message claiming to be fb8 and asking for it is not from us.

Payment Verification

Withdrawals are matched against the wallet number registered to your account. If your bKash or Nagad number changes, update it through account settings before requesting a withdrawal.

Data Retention

We retain account and transaction records for as long as required by applicable law. You can request a summary of your account data by contacting support with your registered details.

Terms Changes

When these terms change, we notify you via your registered contact before the update takes effect. You can request a copy of the current terms at any time through live chat or email.

Common Questions About These Terms

These are the questions we hear most often about account rules, payment conditions and your rights under these terms.

You must be of legal age in your jurisdiction and confirm that using an online gaming platform is permitted under your local law. Eligibility depends on your region, and we do not override local legal requirements.

Update your wallet number in account settings before you request a withdrawal. Withdrawals are verified against the wallet on file, so a mismatch will pause the request until support confirms your identity.

We will notify you through your registered contact before any material change takes effect. Continuing to use your account after that point means you accept the updated terms.

Contact support via live chat or email with your transaction reference and the wallet used — bKash, Nagad or Rocket. We will investigate and respond with a written outcome.

Send a request through live chat or email using your registered contact details. We will provide a summary of the data we hold on your account in line with applicable law.

These terms are governed by the laws of the jurisdiction applicable to your account. Access and enforceability depend on your local law and the eligible regions we serve at the time of your registration.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.